Wednesday, May 2, 2007

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This Week on TelecomWeb’s “The Next Generation Contact Center Report”: News Briefs and Feature Articles

PR Web May 2, 2007 Parsippany, NJ TelecomWeb’s “The Next Generation Contact Center Report” features free weekly news briefs and articles geared toward helping companies migrate effectively to an IP contact-center environment.

This week’s briefs include:

• Envision Receives ‘Positive’ Rating
  Envision Telephony Inc. is ranked "Positive" in Gartner's latest "MarketScope" study...
• PSS IVR A-OK With Avaya
  Product Support Solutions says its FlexxGate Media Gateway is compliant with key Avaya contact-center solutions...
• UEI Adds Another Cableco Customer
  NewWave Communications will use UEI's Active Support service to handle overflow inbound repair calls...
• White Paper Talks Up Hosted IVR Services
  Retailers increasingly are looking to speech-enabled IVR solutions to improve business performance...
• Should Call Centers Receive Tax Abatements?
  The San Antonio City Council may revise its tax phase-in guidelines to include call centers...

Featured articles on the “The Next-Generation Contact Center Report” include:

Survey Sez: More C-Level Support Needed For Contact Centers
Are contact centers perceived by senior enterprise management as strategic assets to their businesses and a high priority when it comes to investment in growth and capabilities upgrades?

Save Your Center (and Job) from Offshore Outsourcing
During the past few years, a number of businesses have made the decision to outsource their contact center operations overseas. However, if your company is only looking at wages when considering outsourcing, then it risks making a dangerously short-sighted decision.

Top Ten Leverage Points for Improving Contact Center Performance
Why do some contact centers achieve quantum leaps in performance while others just chug along?

To read articles, news briefs and white papers, please visit “The Next Generation Contact Center Report” at www.telecomweb.com/ccr.

About “The Next Generation Contact Center Report”

“The Next Generation Contact Center Report” microsite is devoted to providing news, analytical articles, white papers, case studies, interviews with executives and other forms of information designed to help companies migrate effectively to an IP contact-center environment.

About TelecomWeb

TelecomWeb encompasses global market-intelligence InfoTrack reports; daily e-letter TelecomWeb news break; TelecomWeb wireless, TelecomWeb broadband and TelecomWeb policy content packages; tariff consultancy Tarifica; and the Web-based business-telephony-product database TelecomTactics. To learn more about TelecomWeb, please visit www.TelecomWeb.com.

Contact:

Debra Baker, managing editor, 301/354-1801, telecom@telecomweb.com